In any case one of the orderlies went out of his way to switch chairs around for me. Went out of his way to get a more comfortable chair from the day room. Nice.
As you would expect any large institution there is a difference in the quality of some of the staff. There have been a lot like Mohamed who have gone out of their way, some who just to do their jobs, and a couple that seem bothered to be asked for help. Preponderance however is towards the good side.